In the past few months, Learning Resources has been busy completing the initial MAGIC (Make A Great Impression on the Customer) and Six Sigma training with Paragon’s newest DSP addition, Paragon Relocation Korea in Seoul, South Korea. Carol Nichols, Director of Learning Resources, enjoyed her stay in Seoul where she met Jay and Bright Yoon and the rest of the Paragon Relocation Korea team.

"It’s important that Paragon welcome our newest addition and also provide them with the necessary training and resources they need so that we can ensure customer service expectations and levels are the same throughout the world," said Nichols.

In addition to Korea, MAGIC update training was completed in the company headquarters in Rancho Santa Margarita, CA, Warrenville, IL, and the Hong Kong offices.

In addition to customer service training, Learning Resources has hosted 14 supplier training sessions for Warrenville, Rancho Santa Margarita, Dallas, and Danbury and 19 training classes for Operations staff.